Refund policy

RETURNS & EXCHANGES

We hope you love your KHAMALS piece. As a small independent brand producing thoughtfully designed pieces in limited quantities, we kindly ask that you review the following policy before making a return.

Returns

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return, your item must be:

  • Unworn and unused, except for trying on for fit

  • Unwashed and unaltered

  • Free from marks, stains, perfume, make-up or other signs of wear

  • Returned with all original KHAMALS tags attached

  • In its original condition 

Items that do not meet these conditions may not be accepted for return.

Exchanges

We are happy to offer size exchanges where possible.

As KHAMALS pieces are produced in limited quantities, we cannot guarantee that your preferred size will still be available. If the requested size is unavailable, you may choose another available option or receive a refund in accordance with this policy.

Return Shipping

Customers are responsible for the cost of returning an item to KHAMALS unless the item received was incorrect or defective.

We recommend using a tracked shipping service, as KHAMALS cannot be responsible for returned parcels that are lost in transit.

Original delivery charges are non-refundable unless the return is due to an error by KHAMALS or a defective item.

Refunds

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.

Incorrect or Defective Items

Every KHAMALS piece is carefully checked before dispatch. However, if you receive an incorrect or defective item, please contact us at info@khamals.com with your order number and clear photographs of the issue.

Where the item is confirmed to be incorrect or defective, KHAMALS will arrange the appropriate replacement, return or refund without charging you the return shipping costs.

Bespoke & Personalised Pieces

Bespoke, made-to-measure, altered or personalised KHAMALS pieces are made specifically for you and therefore cannot be returned or exchanged due to a change of mind or incorrect sizing information provided by the customer.

This does not affect your rights where an item is defective or KHAMALS has made an error.

Final Sale Items

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged, except where the item is defective or incorrect.

Starting a Return

To request a return or exchange, please email us at info@khamals.com within 14 days of receiving your order.

Please include:

  • Your full name

  • Your order number

  • The item you wish to return or exchange

  • Your reason for the return or exchange

We will reply with the appropriate return instructions.

Returns sent without first contacting KHAMALS may experience delays in processing.

Please do not send returns to the address shown on your parcel without first receiving return instructions from KHAMALS.

For all return and exchange enquiries, contact:

KHAMALS
Email: info@khamals.com