SHIPPING POLICY

At KHAMALS, each order is carefully prepared and packaged before beginning its journey to you.

Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 2–4 business days after your order has been confirmed.

Business days are Monday to Friday, excluding Swiss public holidays.

During new collection launches, limited-edition releases or periods of high demand, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

Shipping from Switzerland

All KHAMALS orders are currently dispatched from Switzerland.

Shipping costs are calculated and displayed at checkout based on your delivery destination and the shipping method available.

Switzerland

Orders within Switzerland are normally delivered within approximately 1–3 business days after dispatch.

You will receive a shipping confirmation once your order has been sent.

International Shipping

KHAMALS ships internationally to selected countries.

International delivery times vary depending on the destination, postal service and customs processing.

As a general guide, international orders may take approximately 5–15 business days after dispatch.

These delivery times are estimates and are not guaranteed. Customs procedures, local postal services and circumstances outside KHAMALS' control may occasionally cause delays.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

KHAMALS does not determine or control customs charges. We recommend checking your country's import regulations before placing an international order.

If an international parcel is refused or not collected because of customs charges, any refund will be handled in accordance with our Returns & Exchanges Policy and may be reduced by shipping, return-shipping or other costs incurred by KHAMALS, where legally permitted.

Tracking Your Order

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at info@khamals.com

We will do our best to make the change before dispatch, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Delayed or Damaged Parcels

If your tracking shows an unusual delay, or you believe your parcel has been lost or damaged during transit, please contact us at info@khamals.com with your order number.

We will work with the shipping carrier to investigate the issue.

Please contact us promptly if your parcel arrives visibly damaged and, where possible, keep the packaging and take photographs of the parcel and item.

Returned-to-Sender Parcels

If a parcel is returned to KHAMALS because an incorrect or incomplete address was provided, the parcel was not collected, or delivery could not be completed, we will contact you once the parcel has been returned to us.

Additional shipping charges may apply if you would like the order to be sent again.

Questions About Shipping?

For questions about your order or delivery, please contact:

KHAMALS
Email: info@khamals.com

Please include your order number when contacting us so we can assist you as quickly as possible.